Conflict Resolution – The One Superpower Needed Today with Penny Tremblay
In this episode, Roxanne and Penny Tremblay discuss the inevitability of conflict and society's approach towards it. They delve into the roles of self-responsibility, diversity, and facilitated discussions in conflict resolution. They also talk about the importance of conflict resolution education, the challenges faced by mediators, and the types of conflict. Lastly, they discuss resources and common mistakes in conflict resolution.
Key Points
- Penny Trauma, an expert in conflict resolution, shares her approach to helping teams manage conflict through her brand "Playing Nice in the Sandbox," which emphasizes the importance of facing and resolving workplace conflicts in a constructive and playful manner.
- To effectively resolve conflicts, individuals should engage in self-reflection to understand their role in the situation, take responsibility for their actions, and approach others with an invitation to dialogue, using non-confrontational language to foster open communication.
- The process of conflict resolution involves creating an environment where all team members, including leaders, feel equal and heard, leading to commitments for change and follow-up sessions to ensure ongoing accountability and the repair of workplace relationships.
Quote: “There’s no such thing as a failed relationship as long as you’re learning the lessons.” Penny Tremblay
How do you resolve the conflict in your life and at work? Do you shy away from conflict and sweep it under the rug, hoping that somehow it will take care of itself? Do you confront it head-on, tackling issues as they arise? Or are you somewhere in the middle, maybe treating it differently at home than at work?
On this episode of Authentic Living with Roxanne, we’re thrilled to welcome our good friend and Workplace Relationships Expert, Penny Tremblay. Penny is here to share her wealth of knowledge about confronting and resolving conflict in a way that leaves all parties feeling like they’ve been heard and allows everyone to take responsibility for their part of the conflict.
Penny is a genuine entrepreneur. Founding the Tremblay Leadership Center, with relationship strategies training and keynotes internationally for 20+ years, thousands have benefitted with skills and confidence to be productive, play nice in the sandbox, and climb the ladder of success. Her Advanced Mediation certificate from Harvard, combined with years of conflict resolution facilitation in workplaces, bring stories, experiences and guidance for a productive, peaceful and profitable business. For full show notes including links, visit: https://roxannederhodge.com/conflict-resolution-the-one-superpower-needed-today-with-penny-tremblay/
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Transcript
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