Resolving Conflict as a Leader with Christi Scarrow
In this episode, Roxanne converses with Christy Scarrow, a conflict resolution expert. They delve into Christy's journey, exploring societal biases and the financial impact of conflict. They discuss the role of self-awareness, personal beliefs, and social media in conflict resolution, as well as techniques for testing assumptions. They also touch on the roles of a coach and understanding context in conflict resolution, and how to manage and avoid escalating conflicts.
Key Points
- Understanding and challenging one's own biases and assumptions is crucial in effectively managing and resolving conflicts.
- Recognizing the natural human tendency to make snap judgments can prevent the escalation of conflict and facilitate more harmonious relationships.
- Openly discussing and testing assumptions with others can clarify misunderstandings and prevent the build-up of resentment in professional and personal interactions.
Quote: "I think there's even more of a resistance to avoid difficult conversations, which I believe is actually an escalation to conflict." Christi Scarrow
The definition of conflict is a struggle or clash of interest, opinion, or even principles, a difference that prevents agreement. Conflict will always be found in society and isn't going anywhere, so our best defence is to face it head-on, but many are intimidated by conflict and avoid it at all costs. On this episode of Authentic Living with Roxanne, we welcome Accountability Expert Christi Scarrow to share some great ideas for leaders to resolve conflict in the workplace.
Christi has been helping individuals, teams, and organizations to make decisions for more than 20 years. She is the author of the best-selling book Truth Warriors and is a consultant, trainer, speaker, and executive coach. As a Partner at Lighthouse Nine Group, she offers consulting and training for multi-national clients and small businesses across many diverse industries. Christi helps leaders be confident in their choices and is passionate about building a world based on truth.
Authentic Touch Points:
The numbers are staggering! 3:00
How biases fuel our perspective. 7:00
We're all judgemental; it's human nature. 12:00
Assumptions drive our beliefs. 15:30
Picking your battles. 19:00
Christi collaborates with her Lighthouse NINE colleagues to develop an in-depth fact-driven understanding of each client's unique challenges and priorities. She is an innovative problem solver who coaches clients to implement the processes, tools and skillsets that drive action and achieve lasting results.
As we move toward reopening workspaces and gathering again, I encourage leaders to reach out for guidance about presenting their authentic self to develop an improved workplace for everyone with less conflict as I offer executive coaching. Click here to contact me at your convenience, or click here to Chat with Roxanne!
Stay Authentic,
Roxanne
Links:
Roxanne’s LinkedIn profile:https://www.linkedin.com/in/roxannederhodge/ Roxanne’s email: [email protected] Chat with Roxanne: https://roxannederhodge.com/chat/ Roxanne’s previous podcasts: https://roxannederhodge.com/blog/
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Transcript
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