Resolving Conflict as a Leader (Part II) with Christi Scarrow
In this episode, Roxanne Derhodge engages in a deep conversation with Christi Scarrow about conflict resolution in the workplace. They delve into the SBI feedback model, the importance of clear feedback, and the pandemic's impact on conflict avoidance. They also discuss Christi's book, "Truth Warriors", diversity in leadership, and decision-making styles. Roxanne shares her insights as an intuitive decision-maker and encourages listeners to take the book's assessment.
Key Points
- Understanding your natural tendencies in conflict, whether you're conflict-averse or assertive, can help leverage team strengths and improve decision-making.
- The SBIQ feedback model (Situation, Behavior, Impact, Intention, and Question) is a structured approach that can guide leaders and peers in providing clear, specific, and respectful feedback during conflicts.
- Recognizing and addressing personal biases and assumptions is crucial in managing one's reactions to conflict and fostering more authentic and productive communication.
Quote: "I think there's even more of a resistance to avoid difficult conversations, which I believe is actually an escalation to conflict." Christi Scarrow
The definition of conflict is a struggle or clash of interest, opinion, or even principles, a difference that prevents agreement. Conflict will always be found in society and isn't going anywhere, so our best defence is to face it head-on, but many are intimidated by conflict and avoid it at all costs. On this episode of Authentic Living with Roxanne, we welcome back Accountability Expert Christi Scarrow to share some great ideas for leaders to resolve conflict in the workplace.
I had such a wonderful and information-filled chat with Christi last week that we decided to turn it into a 2-part series. In case you missed last week, here’s the link to Part I It’s not mandatory that you listen to it first, but I recommend that you do. There’s so much amazing content, it would be a shame for you to miss out on any of it.
Christi has been helping individuals, teams, and organizations to make decisions for more than 20 years. She is the author of the best-selling book Truth Warriors and is a consultant, trainer, speaker, and executive coach. As a Partner at Lighthouse Nine Group, she offers consulting and training for multi-national clients and small businesses across many diverse industries. Christi helps leaders be confident in their choices and is passionate about building a world based on truth.
Authentic Touch Points:
Mediation between team members. 2:00
Get specific but avoid judgement. 6:00
Are we avoiding virtual conflict? 10:00
Creating better connections. 12:00
Connect with Christi. 15:00
Christi collaborates with her Lighthouse NINE colleagues to develop an in-depth fact-driven understanding of each client's unique challenges and priorities. She is an innovative problem solver who coaches clients to implement the processes, tools and skillsets that drive action and achieve lasting results.
As we move toward reopening workspaces and gathering again, I encourage leaders to reach out for guidance about presenting their authentic self to develop an improved workplace for everyone with less conflict as I offer executive coaching. Click here to contact me at your convenience, or click here to Chat with Roxanne!
Stay Authentic,
Roxanne
Links:
Roxanne’s LinkedIn profile:https://www.linkedin.com/in/roxannederhodge/ Roxanne’s email: [email protected] Chat with Roxanne: https://roxannederhodge.com/chat/ Roxanne’s previous podcasts: https://roxannederhodge.com/blog/
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Transcript
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