Mediating Workplace Conflict and the ROR: Return on Relationships with Avinder Laroya
In this episode, Roxanne chats with Avinder Laroya about his transition from law to international mediation, the influence of technology, and the challenges faced. They delve into the importance of self-awareness, managing biases, and communication in mediation, and discuss handling aggressive individuals in disputes. The episode wraps up with insight into workplace disputes and the importance of being heard in mediation.
Key Points
- Avinda La Roya's transition from a traditional lawyer to a mediator was driven by her interest in the flexibility and people-focused nature of mediation, which allows parties in a dispute to express their needs and find resolution outside of the legal jargon.
- Mediators must employ active listening without judgment and self-awareness of their biases, as these skills are critical in facilitating understanding and trust between disputing parties.
- Mediation techniques can include allowing heightened emotions to be expressed and heard, using silence as a tool for reflection, and repeating back what has been said to help parties process and articulate their feelings and needs.
Quote: “For me, as a neutral and independent mediator, it’s really about helping the two parties to listen and understand each other because they're not able to achieve that directly. They’ve ended up in a deadlock.” Avinder Laroya
We have all experienced conflict at some point in our lives, whether it was at work, at home or with a friend. When we’re in that space, we often think with emotion rather than logic, and things can easily escalate to become a much larger issue. When this happens in the workplace, we may need some help to work through the issue(s). On this episode of Authentic Living with Roxanne, we welcome Avinder Laroya all the way from Switzerland to share her expertise about mediating conflict in the workplace and how it effects the ROR.
This was such a great interview packed with so much interesting information that we decided to turn it into a 2-part series. Be sure to tune in again next week for part II.
Avinder is a multi-lingual English Solicitor, Mediator, Chartered Arbitrator, and Entrepreneur with over 20 years of experience in private practice in London, UK and is now based between London, UK and Lausanne, Switzerland. She is a specialist in international dispute settlement with an LLM in International Dispute Settlement (MIDS).
Authentic Touch Points
• Choosing the path to law. 2:00 • Shifting to mediating. 4:30 • Mediation vs. legal advisor. 8:30 • Finding balance. 12:00 • Transitioning from law to mediation. 14:30 • Dealing with aggression. 19:00
Avinder has more than 20 years of experience as a private practice lawyer, first for London firms and then at her own virtual law firm Serenity Law LLP, since 2010. Her services extend to a diverse client base and include real estate, corporate commercial, intellectual property, litigation, mediation, and arbitration.
As I offer executive coaching, I encourage leaders to reach out for guidance about presenting their authentic selves to develop an improved workplace for everyone with less conflict.
I welcome you to book a complimentary discovery call: https://roxannederhodge.com/chat/
Take our online quiz to rate your authenticity as a leader: https://roxannederhodge.com/quiz
Stay Authentic,
Roxanne
Links:
Avinder’s website: http://www.minutemediation.com Sandra’s LinkedIn profile: https://www.linkedin.com/in/avinder-laroya/ Roxanne’s LinkedIn profile:https://www.linkedin.com/in/roxannederhodge/ Roxanne’s email: [email protected] Chat with Roxanne: https://roxannederhodge.com/chat/ Roxanne’s previous podcasts: https://roxannederhodge.com/blog/
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Transcript
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